Common Questions
Most Popular Questions
How long does shipping take?
Orders are typically processed within 2-3 business days. Local delivery takes about 3-5 days, while international shipping timelines vary depending on your location and chosen courier at checkout.
What is the best way to wash the fabrics to maintain their vibrant colors?
We recommend hand-washing your garments in cold water with a mild soap. Avoid bleach and tumble drying to preserve the rich dyes and fabric integrity for years to come.
Are the BuBu gowns and Kaftans one-size-fits-all?
Many of our flowing silhouettes feature a relaxed, forgiving fit that naturally accommodates multiple body types. However, please check the specific product description for exact dimensions and size guides.
Can I apply heat to the wigs?
Yes, our premium wigs are designed for versatility and can be heat-styled. We recommend using a heat protectant and keeping your styling tools at a moderate temperature to ensure their longevity.
What is your return and exchange policy?
We gladly accept returns or exchanges on unworn clothing, bags, and footwear within 14 days of delivery. For hygiene reasons, wigs and pierced earrings are final sale.
How do I track my order once it is placed?
Once your package is dispatched, you will receive a confirmation email containing a tracking number and a direct link to monitor your delivery status in real-time.
Are your bags and footwear handcrafted?
Yes, our statement accessories and shoes are carefully crafted by skilled artisans, ensuring unique detailing, exceptional durability, and authentic quality.